Information about documents
Which documents for which request, from your information.
Industry · Public authorities
Answer residents’ questions before the line is busy.
Call0 answers common questions about opening hours, responsibilities, documents and appointments from the information you have approved, and records requests for callbacks in a structured form.
Start without an account.
AI-generatedThis is how Call0 sounds in your industry.
Jana AI information assistant
Demo Citizen Service Sample City
Hello, Demo Citizen Service Sample City, this is Jana, the AI information assistant. What is your request about?
Try it Ask who is responsible for your request.
Which number should Jana call?
For your workflow
- Common questions about documents and responsibilities answered right away
- Fewer callers waiting on hold
- Requests structured for the case officers
Public authorities · typical call
Call0 · call in progress
- AnruferWhat do I need to renew my identity card?
- Call0Your current card, a recent biometric photo and an appointment at the residents’ service office. Would you like me to explain how to get an appointment?
Information given · no hold queue
24/7
available according to your rules
Your own number
or forward existing calls
Knowledge base
approve answers with control
Transcript
keep every conversation traceable
The situation
Less phone chaos. More clear next steps.
Long hold queues
Residents wait on hold for a simple piece of information.The wrong office
Many calls reach a department that is not responsible.“What do I need to bring?”
The most common question—and the answer is usually on the website already.
Capabilities
Public authorities: what Call0 handles.
You define the knowledge, required fields, responsibilities and boundaries. Call0 applies that structure during the conversation.
Clarify responsibility
A pointer to the right office.
Take callback requests
The request and the caller’s availability, structured.
Multilingual
Information in other languages too, once switched on.
- Phone number & forwarding
- Calendar
- Knowledge base
- Webhooks & 0API
Why Call0
Why businesses choose Call0.
Why Call0
More than an AI answering machine.
Call0 does more than pick up. The assistant clarifies the request, hands over to your team when a person is needed, and answers with the same knowledge on WhatsApp, by email and in the website chat.
- Live the same day
- Enter your website, and Call0 builds the assistant from it. 15 test minutes in the browser, without a credit card or sales call.
- Several lines from the first plan
- Launch includes 3 concurrent calls, 700 minutes and 1 phone number. Nobody hears a busy tone when two customers call at once.
- A person takes over when it matters
- Handover to your team with a queue, hold music, opening hours and a callback list. The caller is never left hanging.
- Phone, WhatsApp, email and chat in one account
- One knowledge base for every channel. You maintain it once, and every assistant answers the same way.
- Over 500 integrations
- Appointments land in your calendar, requests in your CRM or ticketing system, without manual copying.
- Set up in conversation
- Agent0 sets up the assistant with you and changes it when you ask. No prompt writing, no flow builder.
Platform
What Call0 does besides the phone.
One account, one knowledge base, every channel. What you teach the phone assistant, the WhatsApp, email and website chat assistants know too.
- Phone assistant
Answers calls around the clock, books appointments, records requests and makes outbound calls. Speaks 13 languages.
Phone assistant → - Handover to your team
When a person is needed, the phones of your team ring: queue with hold music, ringing in turn, hold and transfer, opening hours and fallback rules.
- WhatsApp assistant
Replies to customer messages on WhatsApp with the same knowledge as on the phone. You choose between assist, approval and autopilot.
WhatsApp assistant → - Email assistant
Reads your inbox and prepares replies. Sensitive topics always go to a person; nothing is deleted or archived.
Email assistant → - Website chatbotComing soon
Answers visitors on your website from the same knowledge and hands over requests to your team.
Website chatbot → - Agent0 and integrations
Agent0 sets up and adjusts the assistant with you in plain language. Over 500 integrations connect calendars, CRM and ticketing systems.
Integrations →
Setup
From workflow design to the first test call.
Start small, test the most important scenarios and go live only when answers and handoffs work as intended.
- Step 01
Define the call flows
You decide which calls Call0 handles for public authorities and municipal offices and which go straight to your team.
- Step 02
Import your website, review the knowledge
Call0 reads your website and proposes knowledge and a call flow. You add opening hours, rules and responsibilities.
- Step 03
Test in the browser
Talk through routine, unclear and urgent cases before any real calls are connected.
- Step 04
Connect your number
Use a Call0 number or forward your existing line—for example only when it is busy or outside opening hours.
FAQ
Frequently asked questions.
Your exact setup depends on telephony, workflows and the integrations you want to use.
Do I have to change my phone number?
No. You can forward your existing number—permanently, only when the line is busy, or only outside opening hours. Alternatively, you get a Call0 number of your own.
Do callers notice that they are talking to an AI?
Yes, Call0 introduces itself as a digital assistant at the start of the call. The voice sounds natural and the conversation is short and clear—with no hold queue.
Keep exploring
More relevant pages
Hear how Call0 can handle your workflow.
Start with a browser test, or discuss your phone number, knowledge and integrations in a personal demo.